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Colposcopy Appt

Story from nhs.uk

"Colposcopy Appt"

About: Queen Alexandra Hospital / Gynaecology

After a bad experience with my appointment being changed with no apology and a short text, the lady on the phone also ha don understanding stating they could change it until a certain date with again no apology for something quite personal. I came in expecting the worst when my appointment finally came around and the staff who saw me on the day were very understanding and supportive especially when I became emotional. They solely changed my view however I won’t be holding my breath if there any further appointments being changed with no help or understanding of availability.

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Responses

Response from Marion Brown, Head of Patient Advice & Liaison Service (PALS) & Complaints, Portsmouth Hospitals NHS Trust 4 years ago
Marion Brown
Head of Patient Advice & Liaison Service (PALS) & Complaints,
Portsmouth Hospitals NHS Trust

Finding ways to improve our services from the people who use them.

Submitted on 19/07/2019 at 14:52
Published on Care Opinion at 14:52

Thank you so much for taking the time to share your experience of the Gynaecology Unit, both the good and the bad. I'm pleased that the Team were able to support you and reassure you at such a worrying time, but I must apologise for the poor customer care you received when your appointment was being changed.

What you have described falls short of how we expect our patients to be treated and I will certainly pass your comments to the Senior Management Team to ensure that the staff are spoken to and reminded of the importance of being respectful to all patients at all times.

I hope you're now feeling much better.

Kindest regards

Marion

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