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"Review of surgery and overnight stay"

About: Fairfield General Hospital / Trauma and orthopaedics

I went in to Ward 9 of Orthopaedics in Fairfield Hospital on July 11th, around 6:30am. I was immediately shown to my bed, and the process of getting me prepped and informed for my procedure was started right away. I was told I was third in line for surgery, and was given a rough expected time as to when I would go in. Every single member of staff I met with was warm and friendly- all the student nurses were so happy to answer all of my questions and I would love to thank them all personally. Please find out the names of them and pass on my feedback! One I came around from my knee camera and meniscal repair, I was sickly and panicked and felt sore but within minutes I was put at ease by everyone. I also want to thank my surgeon and my anaesthetist team, all of whom talked me through everything very clearly. I HATE needles, and everyone was so understanding and patient with me. If I needed help with moving or relieving myself every single member of staff I asked would immediately help me, or seek out someone who was free. I am unbelievably humbled and grateful for everyone on Ward 9. I left the ward July 12th, around half ten am ish. Please pass on my gratitude to everyone who would've been there during my stay. You are all angels and do not get the recognition you deserve.

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Responses

Response from Fairfield General Hospital 4 years ago
Fairfield General Hospital
Submitted on 19/07/2019 at 15:12
Published on nhs.uk at 16:07


Thank you for your kind comments.

It’s really important to our staff and organisation to hear from people who use our services. Your description of the care you received helps us to confirm that our staff are delivering our values of high quality patient care.

Your comments are appreciated and will been shared with the staff and all the teams involved.

We wish you well.

Kind regards

The Patient Experience Team.

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