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"Lack of effective communication"

About: Lanarkshire Community Services / Adult Mental Health Services

(as a service user),

Due to a change in personal circumstances at home, my mental health went on a downward slope - mainly my anxiety which is concerningly high and has been for 2 weeks now. After attending a session with my CPN, we agreed on the best coarse of action. I won't go into the ins and outs of it all but it involved upping/relooking at my medication. I feel the Psychiatrist is clearly not understanding the urgency and scope of this at the moment and has sent my GP a prescription for a medication that won't be ready until tomorrow afternoon and that I already take.

I haven't had to stop myself from self-harming to feel better, and calm myself down in a long time. This is people's life's we are talking about here, this is my life we are talking about. As I've sat here on the bathroom floor for 55 minutes writing this, with great difficulty may I add, I am still no closer to having a resolution or help and this began on Monday. 4 days ago. 

I feel there has been a lack of effective communication between staff to ensure my mental health was monitored and treated properly and quickly given the circumstances. .

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Responses

Response from Margaret Serrels, Service Manager Mental Health Services, North East and Learning Disabilities, University Hospital Wishaw, NHS Lanarkshire 4 years ago
Margaret Serrels
Service Manager Mental Health Services, North East and Learning Disabilities, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 12/07/2019 at 10:40
Published on Care Opinion at 13:05


Dear Adam162

I am very sorry to hear about your negative experience with our mental health service

I would like to check and make sure that you get the appropriate support and treatment necessary to improve your mental well being.

Can you please give me a call on 01698 366760 so that we can discuss your concerns in more detail.

Regards

Margaret

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