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"Triage Patient care poor"

About: Birmingham Women's Hospital / Maternity care

Last night had to go in because I was hadn't felt the baby move all day. I'm 34 weeks have a history of high risk pregnancies. Lost a baby at 12 weeks after they found no hear beat. So I was really scared and worried something was wrong. When I got seen by a midwife, she took my blood pressure, temperature and put straps and monitoring devices on my bump said it's to monitor for 20. The only thing she said was that the babies heart rate was fast but it should alow down. She didn't tell me her name, didn't tell me what the blood pressure results were (keep in mind my pre eclampsia history) and she didn't tell me what the monitoring devices on my pump were for. I sat in the room for 20 minutes, no one checking on me to see if I'm ok or reassure me. A different midwife came in the room, she didn't greet me or tell me her name. She said they'll monitor me a bit longer, without explain to me why. I felt even more anxious. When they finished monitoring me, I asked questions ahead made me feel like I'm an inconvenience. She didn't tell me the results. All she said was if I have any concerns tomorrow, I should call, she's going to do her notes then she walked out the room. I've never felt so out of place in my life. It's like she just wanted me gone. I walked out the room not knowing what were the potential reasons I couldn't feel the baby or whether it's normal or not. When I left the room I had to look for her so I can get my blue book from her. As a qualified Dental Nurse and practice manager, I understand the importance of medical standards on treating patients and the requirements by the governing body. I feel I wasn't treated with respect and the midwife wa not approachable. I'm even thinking of buying a baby doppler to use at home instead to avoid going through the same experience at the womens again.

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Responses

Response from Rachel Evitts, Patient Experience Sister, Birmingham Women's and Children's NHS Foundation Trust 4 years ago
We are preparing to make a change
Rachel Evitts
Patient Experience Sister,
Birmingham Women's and Children's NHS Foundation Trust
Submitted on 09/07/2019 at 13:34
Published on Care Opinion on 10/07/2019 at 10:22


Thank you for taking the time to share your feedback, I am very sorry that this was your experience of our care. I would appreciate the opportunity to review this and welcome you contacting me directly to discuss further. My name is Rachel Carter and I am Head of Midwifery.

Monitoring your unborn baby’s movements is really important and your attendance at triage for review was absolutely the right thing to do. Again, I am sorry for your experience of our care at that time.

Please do not take this into your own hands - we strongly advise against home monitoring with a handheld Doppler - this can provide false reassurance at a time where review by our midwives or doctors would be advised.

Please contact me via the PALS (Patient Advice & Liaison) team on 0121 333 8403 or bwc.pals@nhs.net if you would like to discuss this further.

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