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Care Opinion

Being given the run arround

Posted By Hurting and Angry

"Being given the run arround"

About: Queen Elizabeth The Queen Mother Hospital / Rheumatology

(as the patient),

After more than a year of being referred for an appointment to the QEQM. I finally got a letter from them. It was a letter telling me I had not been to an appointment. That would be the appointment I was still waiting to get. Sadly this is my usual experience with the NHS. If I am willing to start dialling over and over again at exactly 8am, I can get a GP appointment booked by 8: 45pm. Unless it is busy, then I have to try again tomorrow. Sadly, no matter how many referrals I get from my GP, they always come to nothing but a long wait ending with a letter complaining that I did not attend my appointment because, apparently, I am not psychic. Who could have guessed?

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Responses

Response from Amanda Hallums, Operations Director, Barking, Havering and Redbridge NHS Trust 4 years ago
Amanda Hallums
Operations Director,
Barking, Havering and Redbridge NHS Trust

Submitted on 09/07/2019 at 15:01
Published on Care Opinion on 10/07/2019 at 10:27

Good afternoon

thank you fort your email.

I am sorry that we have made this mistake and appreciate your frustration!

If you could possibly email me your details I.e name, address, hospital no, date of birth, I will arrange for an appointment made soonest.

Kindest regards

Amanda Hallums

Interim Chief Nurse


Amanda.Hallums2@nhs.net

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