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"Good experience at A and E"

About: Royal Albert Edward Infirmary / Accident and emergency

Visited A and E today with a hip problem after a fall. All staff, (receptionists, porters and medical staff) were efficient, helpful and courteous, and were careful to explain clearly both the procedures and what further action was needed. Waiting times were much shorter than I feared, and the whole department appeared to run very smoothly. It's a pleasure to offer the staff my thanks for the excellent care I received.

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Responses

Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust 4 years ago
Susan Heighway
Patient Relations / PALS Manager , Patient Relations / PALS,
Wrightington, Wigan and Leigh NHS Foundation Trust
Submitted on 18/10/2019 at 16:27
Published on Care Opinion at 16:27


Many thanks for letting us know your experience; it is always a pleasure to be able to share positive stories with our staff.

Vicky Bolton

Acting Patient Relations Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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