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The staff were outstanding

Posted By HattiLoz

"The staff were outstanding"

About: Crawley Hospital / General surgery

(as the patient),

I just felt I have to say how amazing the team were in the day unit I was in. I was in the women only part of the ward and all the staff were incredibly kind and caring. I felt rather upset at the beginning but the staff nurse put me at ease and I felt calmer and the whole day went a lot better than I had imagined. All the doctors I spoke to were kind and very clear with the information given. The surgeon who operated on me was kind enough to come back and explain something to me a second time as I wanted to be clear on a few facts. The staff were outstanding.  

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Responses

Response from Sarah Mayhew Hinder, Patient Experience Co-ordinator, Surgical division, Surrey and Sussex Healthcare NHS Trust 4 years ago
Sarah Mayhew Hinder
Patient Experience Co-ordinator, Surgical division,
Surrey and Sussex Healthcare NHS Trust

Submitted on 11/07/2019 at 12:57
Published on Care Opinion at 12:57

Dear HattiLoz

Thank you so much for taking the time to leave such positive and truly heartening feedback. It is always greatly appreciated when good practice is acknowledged and your kind feedback has been shared with the teams in the Surgery Centre. Our surgical and nursing teams always strive to provide high quality care and the best clinical outcomes for our patients, and we are so pleased we achieved this for you, particularly as you were understandably feeling apprehensive.

Please accept our very best wishes for a good outcome and recovery and thank you again for your lovely feedback.

Lesley Nightingale

Patient Experience Coordinator

Surgical Division

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