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Great reception staff

Posted By hackney mac

"Great reception staff"

About: Lower Clapton Group Practice

(as a service user),

I saw two staff on reception on handle some very difficult patients who were escalating their difficulties into a loud and unpleasant scene. I really thought it could get nasty, but they handled it brilliantly, with patients even both leaving seemingly very satisfied. Very impressed.

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Responses

Response from Evelyn Kraus, Operations Manager, Lower Clapton Group Practice 4 years ago
Evelyn Kraus
Operations Manager,
Lower Clapton Group Practice

Submitted on 06/07/2019 at 20:07
Published on Care Opinion on 08/07/2019 at 11:13

Dear Sir/Madam,

Thank you for such positive and encouraging comment. It is nice to hear our reception staff can handle difficult situations well and that it has not gone unnoticed. Your feedback has been shared with the whole team!

Thank you

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