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I have made an excellent recovery

Posted By John the golfer

"I have made an excellent recovery"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Hairmyres / Acute Stroke Unit (Ward 6)

(as a service user),

An ambulance attended at my home within 10 minutes of calling 999. I was given immediate attention and was taken to Hairmyres Hospital.  I was met by the stroke team who provided prompt medical attention carrying out the required procedures for my condition which entailed a video link conversation with the stroke consultant who was on standby to advise me of the nature and details of the drug to be administered on my agreement.

The stroke team administered the drug and I was in Ward 7 for 5 days and received excellent care and attention from every member of staff, including Physio and Occupational Therapists.

I have made an excellent recovery and can't thank the NHS Staff at Hairmyres Hospital highly enough for the dedication and care I received.

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Responses

Response from Helen MacLachlan, Occupational Therapy Team Leader, University Hospital Hairmyres, NHS Lanarkshire 4 years ago
Helen MacLachlan
Occupational Therapy Team Leader, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 02/07/2019 at 18:05
Published on Care Opinion at 18:05

picture of Helen MacLachlan

Dear John the Golfer,

Firstly I thank you for your kind words and I will certainly pass your comments onto the Occupational Therapy Team within ward 7. They will be delighted with your feedback alluding to your positive experiences from being admitted to discharge.

It is always lovely to receive positive patient stories regarding their 'journey' and makes our job even more rewarding.

I hope that your rehabilitation continues to go well and wish you all the very best of health in the future.


Regards

Helen

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Response from Hazel Mitchell, Service Manager, Adult Health Services, NHS Lanarkshire 4 years ago
Hazel Mitchell
Service Manager, Adult Health Services,
NHS Lanarkshire

Submitted on 02/07/2019 at 18:19
Published on Care Opinion at 18:19

picture of Hazel Mitchell

Dear John the golfer

Thank you for taking the time to get in touch to share your lovely feedback with us. Our teams all work very hard to provide the best patient centred care they can and it is very nice to hear that their efforts are not only benefiting the patient, but also being noticed by the patient.

I am glad you are making an excellent recovery and long may it continue. I will be sure to pass on your lovely comments to all the team, and please accept our best wishes from everyone at Hairmyres.

Kind Regards
Hazel

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 4 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 03/07/2019 at 09:07
Published on Care Opinion at 09:07

picture of Alan Martin

Dear John the Golfer,

Thank you very much for taking the time to share your story with us here on CareOpinion. I am so sorry to read about what happened. I would imagine that on a personal level there must be few things more terrifying than being told you are having a stroke. It is at that point that we as clinicians, while not loosing focus of the issue at hand, must also remember to not become fixated on the condition and remember there is person who is most likely scared and confused, or possibly even a bit overwhelmed. It always makes me really pleased to read stories such as this that highlight the smaller details that are so important such as having things like the nature of drug and procedure explained to you and of course a speedy response from us here at SAS.

I am assuming from our username that you enjoy a day on the green and I hope that you make a full recovery soon and get back to hitting those balls.

Thanks again and kind regards

Alan

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Response from Abi Campbell, Clinical Service Lead - Covid Rehab Team, NHS Lanarkshire 4 years ago
Abi Campbell
Clinical Service Lead - Covid Rehab Team,
NHS Lanarkshire

Submitted on 03/07/2019 at 10:05
Published on Care Opinion at 10:05

picture of Abi Campbell

Dear John The Golfer,

Thank you for taking the time to give us such encouraging feedback on your healthcare journey with your stroke. The team and I are delighted to hear you have made such a strong recovery.

I echo Alan's sentiment in wishing you many happy, sunny days spent on the golf course.

Kind Regards,

Abi

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