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Care Opinion

Very kind and attentive

Posted By elephanttt86

"Very kind and attentive"

About: Clover Group Practice Highbury Royal Hallamshire Hospital / Breast surgery Weston Park Hospital

(as the patient),

I was treated for Breast Cancer and went to both of these hospitals for surgery and also for radiotherapy and chemotherapy treatment.  The care from the nurses and drs was all wonderful.  They all explained everthing at each stage which was so helpful.  I knew what was going to happen at everey stage my consultant Dr Purohit was very kind and attentive.

The radiotherapy and chemotherapy was not very nice in itself but staff were really caring and they helped by me with a smile and with humour.  They were very quick to spot and treat a blood clot which developed.  They were also really understanding about my problems with needles and found an alternative.

Also thanks to my GP at Highgate.  They spotted it really quickly, I felt a lump on the Tuesday, went to see my GP on the Weds and heard from the hospital on Friday.  

The only thing that was not right was that they gave me the wrong medication on discharge meant for another patient.  It was really quickly changed and they apologised.

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Responses

Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust 4 years ago
Deborah Hopkinson
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust

Submitted on 02/08/2019 at 11:13
Published on Care Opinion at 11:13

Thank you for publishing your story and for providing details of your journey and how efficient the services were in dealing with your case. I have noted your comments that the staff involved dealt with you in a kind and compassionate way and also with humour. I have also noted that when they gave you the wrong medication to take home that this was rectified with an apology.

I shall ensure that your feedback is shared with the staff as they are always happy to receive positive feedback and learn from things when they have gone wrong.

Kind regards and best wishes for the future.

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