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How bad does it have to get

Story from nhs.uk

"How bad does it have to get"

About: The Keys Family Practice

How bad had this surgery got over the 4 years ive been a reguatered patient.im a type 1 diabetic my medication started getting reduced by the gp at the time then i struggled to order prescriptions. When i went for a medical review i was asked how my epilepsy medication was working(im not epileptic)so why was it on my list of medications.can never get an appointment with the gp can never get through because that stupid automated quing system cannot estimate a time correctly.when you do get an appointment your waiting over an hour after you time to actually be seen!absolutely ridiculous i cannot wait to move gp surgery!

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Responses

Response from The Keys Family Practice 4 years ago
The Keys Family Practice

Submitted on 02/10/2019 at 17:23
Published on nhs.uk at 18:06

We are very sorry about your experience. Practice will look into this and discuss appropriately with the team involved in your care, at the same time practice is constantly trying to improve the care and service. If you wish to speak to practice manager ,Please leave your contact number, suitable time and day with brief reason of call back with our reception staff.

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