"Appointment letters"

In 2016 I was referred to Birmingham eye hospital from Redditch by my optometrist as an emergency. My local hospital does not have out-of-hours eye doctor cover. I saw a doctor that night at the eye hospital after my son drove me there in the snow.

I attended another appointment later that year having been driven there by my daughter in law. After that appointment I notified the appropriate department that I wanted further appointments at my local hospital a ten minute walk from my home.

I then recieved two or three more appointments from Birmingham Eye Hospital.After each one I notified BEH that I wanted the appointments transferred to my local hospital. The last email I sent was not the politest and I finally got transferred to my local hospital.

I have recently received a letter signed by a senior operational manager  stating that -the intention is to note on your record that you do not require additional appointments with us for this original condition. 

Why am I not marked on my records as no longer receiving care at BME but at my local hospital? I had to jump through hoops to be transferred so when I finally was I assumed my records there would be copied to my hospital and my status at BME would be marked no additional care/appointments required.

I do not require any further treatment or contact from BME. Perhaps improve communication between your various departments.

Thank you