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They showed genuine interest

Posted By skyze58

"They showed genuine interest"

About: Queen Elizabeth Hospital Birmingham / Cardiology Solihull Hospital / Accident and emergency Solihull Hospital / Cardiology Solihull Hospital / Nephrology Solihull Hospital / Respiratory medicine

(as a relative),

While on a visit to family in England (we live in the USA) My husband was taken to Solihull Hospital with pulmonary edema and acute renal failure. He nearly died. The staff in the resuscitation room, the high dependency unit and ward 17 at Solihull Hospital were wonderful. They showed genuine interest in him and were always willing to answer all our questions. They helped him recovery quickly.

He was then moved to the Queen Elizabeth hospital in Birmingham. He spent time on ward 304 and ward 306 and had aortic valve replacement after which he spent time in ITU. Again the experience was amazing. Everyone was so caring and helpful and he got great treatment! He is recovering well and looking forward to returning home in much better health than he was in when he left here in May. A huge thank you to everyone who was involved in his treatment.

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Responses

Response from Nicky Beecher, Patient Experience Manager, University Hospitals Birmingham NHS Foundation Trust 4 years ago
Nicky Beecher
Patient Experience Manager,
University Hospitals Birmingham NHS Foundation Trust

Submitted on 25/07/2019 at 16:57
Published on Care Opinion at 16:57

Thank you for taking the time to provide feedback about University Hospitals Birmingham. We are delighted to hear about the excellent care and treatment your husband received at both Solihull hospital and the Queen Elizabeth Hospital Birmingham. Your kind words have been forwarded to senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback or would like to tell us more about your story as a patient at the hospital please visit the hospital webpage www.uhb.nhs.uk/yourviews or email us patientexperience@uhb.nhs.uk

If you would like to nominate a member of staff for our 'Building Healthier Lives Awards' please visit https://www.uhb.nhs.uk/news/do-you-know-someone-who-deserves-to-be-recognised.htm

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