"Disappointed to find out via letter"

Firstly, I would like to that the NHS for their time and in-depth investigations when my father presented to A&E with a suspected stroke. 

I cannot fault the care received by my Father, however I feel an issue must be raised.

After being discharged from A&E and having further appointment at the Stroke Clinic a few weeks later, it was felt that my father's symptoms were not likely to be due to a stroke as his scan as clear. He was sent for further tests and the Consultant was very helpful and thorough. 

Unfortunately, my Father received a letter, several days after his MRI scan, to tell him that he had in fact had a stroke. My Father, and our family, were very shocked to find out this information via a letter. We feel that this was rather impersonal and as no further follow up appointment or advice was offered via this letter, we felt very dismissed and abandoned. I could see the negative impact this had on my Father. 

Overall, the quality of care from Staff my Father received has been exemplary - and I have no doubt that their quick actions stopped his stroke from being much, much worse - but I am disappointed that a diagnosis, such as a stroke, is given via a letter.