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Care Opinion

Crisis support at night

Posted By madperson

"Crisis support at night"

About: Nottinghamshire Healthcare NHS Foundation Trust / Adult Mental Health Services - Community (County)

(as a service user),

Struggling tonight in the same way that I have many times in the past

I have a crisis plan for support at such times and mostly it works really well and keeps me safe

Tonight I rang very distressed and dissociated and explained my distress as best I could and what I needed to support me to stay safe and manage my situation

The person I spoke to hadn’t a clue what I was talking about, didn’t listen to me and certainly never bothered to look at my crisis plan

I felt embarrassed and worse after the call than before and that left me at risk and unable to ground myself safely

So now I have to do the walk of shame to my GP to get stitched up etc. It is easy to follow my plan and it works - shame you just couldn’t go there and I was not in a good enough place to do your job for you

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Responses

Response from Adult Mental Health Services 4 years ago
Adult Mental Health Services

Submitted on 27/06/2019 at 15:45
Published on Care Opinion on 28/06/2019 at 10:42

I am so sorry to hear of your experience with the County South Crisis Team. I am saddened to hear that you felt embarrassed and worse after your call which you felt left you at greater risk.

I would like to thank you for taking the time to share your experience; I will be forwarding your post to the County South CRHT for reflection and learning.

If you would like discuss further you to contact me on 0115 9560800, if you prefer to contact me by email my address is: sarah.taylor4@nottshc.nhs.uk

I look forward to hearing from you.

Sarah Taylor

Team Leader

County South CRHT

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