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Care Opinion

Poor After Care

Posted By Prospect74

"Poor After Care"

About: Queen Elizabeth The Queen Mother Hospital / General surgery

(as a friend),

Arrived at QEQM Hospital Margate at 07.30 with my Partner who was to have surgery that morning.

The operation went well and the patient came out of theatre at 210am and recovery at 11am.

At 2.30pm we were still awaiting antibiotic tablets from the Pharmacy which we were told had closed.

Repeated questioning of the staff brought negative responses.

A senior member of staff came and with arrogance bordering rudeness went off to get a complaints form. They then proceeded to pass the blame on, stating the surgeon had put the incorrect information on the prescription document and we would have to return the next day (Sunday) to pick up the medicine.

This would entail a further 70 mile round trip..

No extra dressings were supplied as promised and the tablets eventually turned up at 3pm minus any accompanying leaflet.

The nursing assistants on duty gave one no confidence whatsoever. In all a dreadful experience and the worst Hospital experience by far we have ever had in East Kent.

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Responses

Response from Amanda Hallums, Operations Director, Barking, Havering and Redbridge NHS Trust 4 years ago
Amanda Hallums
Operations Director,
Barking, Havering and Redbridge NHS Trust

Submitted on 25/06/2019 at 17:20
Published on Care Opinion on 26/06/2019 at 10:35

Thank you for your email.

I am very sorry to read that the care was not as I would expect. The staff should have been helpful, polite and address your concerns immediately. I apologise this was not the case.

If you would like to submit a formal complaint I would be very pleased to investigate fully and discuss with the teams involved.

I am pleased the operation went hope your partner has made a good recovery

Kind regards

Amanda Hallums

Interim Chief Nurse

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Prospect74 (a friend)

Dear Amanda Hallums

Thank you for your prompt reply and good wishes.

My partners recovery is not going well and I put this down to the initial poor after care.

I was offered a form by the senior nurse on duty that morning and refused same.

I did so in the belief that criticising nurses is not a helpful excercise.

All we wanted was a change of attitude and some indication of care and urgency.

The only individual who we found to show care was the young lady collecting orders for food.

The wound is still painful and looks extremely sore.

I do hope there is never another need to visit Margate again

Regards

Response from Amanda Hallums, Operations Director, Barking, Havering and Redbridge NHS Trust 4 years ago
Amanda Hallums
Operations Director,
Barking, Havering and Redbridge NHS Trust

Submitted on 26/06/2019 at 18:17
Published on Care Opinion on 11/07/2019 at 10:34

I am sorry you found the response unhelpful. I have discussed with the Care Group Senior team. Your experience will be shared widely across the Care Group

To clarify why I suggested the complaints process was to be able to identify the staff involved and feedback directly in order for them to reflect and learn about the impact of their behaviour.your choice. If you want me to investigate further please email at Amanda.Hallums2@nhs.net

It is entirely up to you.

Kind regards

Amanda Hallums

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Prospect74 (a friend)

Dear Amanda Hallums

Once again I send my thanks for your continued interest.

It may be worth you noting that my partner is still suffering from the poor after care received at Hospital.

The wound has yet to heal, had proper post - operative advice been given I do believe this would now be a different story.

I am still attempting to change the dressings twice daily, not being a nurse or doctor I find this daunting.

Numerous trips to our local clinic/doctor have not proved successful.

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