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Practice refuses to prescribe vital medication...

Story from nhs.uk

"Practice refuses to prescribe vital medication..."

About: Collingwood Family Practice

I am being treated by Birmingham dental hospital for a very distressing condition of my mouth that can lead to mouth cancer. The practice has refused to prescribe medication as directed by the dental hospital and therefore adding to the distress caused by this condition. It seems the practice will only prescribe medication if it’s from their own GPS. I would like to know why? How does this affect people who see hospital consultants who prescribe treatment? No one from the practice will explain it to me. You are an absolute disgrace all of you.

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Responses

Response from Collingwood Family Practice 4 years ago
Collingwood Family Practice

Submitted on 11/09/2019 at 14:30
Published on nhs.uk at 15:06

Thank you for your comment. We take all comments and feedback seriously, good or bad. We are sincerely sorry about your experience on this occasion. so we can investigate your individual experience better we would like to invite to the practice to discuss your concerns with the Practice Manager or if needed the GP, so that we can investigate and this will help us improve our service in the future.

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Response from Collingwood Family Practice 3 years ago
Collingwood Family Practice

Submitted on 24/09/2020 at 14:50
Published on nhs.uk at 21:15

Hi I am sorry about your experience and take all complaints and comments seriously. Please can you call and discuss with the Practice Manager to ensure we provide a better service.

Thank you

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