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Thank you for being so kind and thoughtful

Posted By quebecrp53

"Thank you for being so kind and thoughtful"

About: The Lawson Practice

(as a service user),

I can't say how grateful I am to Ramatu, one of the receptionists, for her care and patience with me on the phone and when I finally arrived.

This is my first time at this practice, and I was wrongly told by a friend to get the bus from Mare St. When I realised I was in the wrong place I phoned to let you know I would be late. When I (finally) got through I was at St. Leonards, and Ramata patiently talked me through how to get here, talked with the doctor so I could still see them, and got me a drink of water.

Thank you for being so kind and thoughtful.

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Responses

Response from Deborah Colvin, GP, The Lawson Practice, The Lawson Practice 4 years ago
Deborah Colvin
GP, The Lawson Practice,
The Lawson Practice

Submitted on 02/07/2019 at 11:38
Published on Care Opinion at 11:38

Hello, thank you for taking the trouble to give us this feedback. Receptionists do such a difficult job it is really good for them to get some positive feedback. It makes a huge difference to their resilience and ability to keep working well and putting patients first. It is much appreciated.

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