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"Book a girl in to see a doctor who only deals..."

About: Kent & Canterbury Hospital

Hospital booked in with a paediatric urologist who deals with boys and circumcision! Consultant then said she would refer as urgent to paediatric team, ultrasound and gp. Said daughter should be on a low dose antibiotics daily but due to NOT writing to the gp they will not issue it. I and my gp have been attempting to contact the consultants secretary however the answer phone says "this mailbox is full, you cannot leave a message!" So all this time (over a month) she ends up in a and e in in maidstone hospital with extreme pain where no body at Canterbury referred, helped, supported us in any way. I am still awaiting the urgent ultrasound, antibiotics and paediatrician appointment over a month later. Maidstone hospital were fantastic! Got her in on a ward straight away, blood tests done, urine tests , prescriptions and assessments completed and an appointment to go back. Very disappointed with Canterbury.

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Responses

Response from Kent & Canterbury Hospital 4 years ago
Kent & Canterbury Hospital
Submitted on 30/07/2019 at 11:24
Published on nhs.uk at 12:07


Thank you for contacting us regarding your appointment with your daughter and we are sorry to read of your concerns.

In order to look into this further, we would ask that you contact PALS (Patient Advice and Liaison Service) on 01227 783145 or email ekh-tr.pals@nhs.net who will be happy to help.

Alternatively, contact us via our website, www.ekhuft.nhs.uk and click on the relevant "C" and complete the online form which is then sent to us.

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