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Poor Experiences with NDDH Urology Clinic

Story from nhs.uk

"Poor Experiences with NDDH Urology Clinic"

About: North Devon District Hospital / Urology

Postal complaint coming, but I'll leave a comment on here. I don't expect the NHS to change its ways, but it's a poor score for NDDH Urology Clinic after years of personal experience. And if they were serious about patient concerns: they wouldn't have a silly Facebook style Like/Dislike system like this. If ever you do manage to get an appointment with NDDH Urology Clinic, don't expect to be able to change it or make an enquiry. They are difficult to reach and they rarely answer the phone. Then we get the blame for missing appointments. I don't think much of their consultants either.

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Responses

Response from Jayne Kruszewski, Patient Experience Manager, Royal Devon University Healthcare NHS Foundation Trust 4 years ago
Jayne Kruszewski
Patient Experience Manager,
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 28/08/2019 at 21:39
Published on Care Opinion at 21:39

Dear Patient, firstly I would like to apologise for my late response. I was very disappointed to read your comments and apologise for the poor service you have received.

I note you advise you were going to raise a complaint, which I would advise you pursue so we can fully investigate your concerns. Can I ask you to please either email PALS ( the Trusts Patient Advice & Liaison service) on ndht.PALS@nhs.net or call the PALS department on 01271 314185 where a member of staff will be able to support you further.

Best wishes

Jayne

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