"Dentistry Department"

About: Croydon University Hospital

Poor service! Received a telephone call advising they had an appointment the following day, after explaining it would be difficult to get it off work at such short notice I was advised that if I didn’t come then I was looking at a 2 month wait until my next appointment. I arrived for my appointment and after waiting over an hour to be seen was told the xray machine wasn’t working and had to come back in 2 weeks. After booking another half day off work I sat in the waiting area for over 2 hours!!! disgrace

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Responses

Response from Sarah Pritchard, Senior Quality Lead, Croydon Health Services NHS Trust 8 months ago
Sarah Pritchard
Senior Quality Lead,
Croydon Health Services NHS Trust
Submitted on 18/10/2019 at 09:30
Published on Care Opinion at 09:30


Sorry for the delay in replying.

I am sorry that your visit resulted in a poor experience - this is not the service that we aim to offer our patients.

I can't change your experience but we can investigate what went wrong and we can put it right for future similar situations.

If you would like us to do this, please contact the Patient Advice and Liaison Service ( PALS) so that this can be investigated further.

Our PALS office may be contacted by telephone on 020 8401 3210 or by email at ch-tr.pals@nhs.net.

The office is open during the week from 9.30am to 4:00pm

Thank you for bringing this to our attention and I look forward to receiving further communication from you.

Kind Regards

Sarah Pritchard, Senior Quality Lead, Patient Experience

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