"Awful"

Thank you for taking the time to leave us some feedback about the care and treatment you have received from the Oral and Maxillofacial Surgery Department at Eastbourne District General Hospital. The Trust works hard to provide a high standard of care to all patients, and so we are disappointed to read this has not been your experience since you attended in January 2019. Please accept our apologies for any distress caused, and the enduring pain you report suffering with.

We are very keen to act on the feedback you have left, and would encourage you to contact our Patient Advice and Liaison Service (PALS) for assistance; upon receipt of some basic details, PALS will be able to make some enquiries for you and determine when treatment might be taking place. PALS can be reached on 01323 435886, or by email at esh-tr.palse@nhs.net if speaking on the telephone causes you discomfort. We very much hope you will contact PALS so that we can be of assistance to you at this difficult and painful time.

Please once again accept our apologies for the situation you have found yourself in; we do not want to cause patients unnecessary worry, distress or discomfort and we are sorry you have found this to be the case. We look forward to being of assistance to you.