This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Emotional support for Type 1 Diabetes"

About: Royal Aberdeen Children's Hospital / Medical Paediatrics (Children's Medicine)

(as a service user),

Ten months ago, my then 3 year old daughter was diagnosed with Type 1 Diabetes. She was very poorly, but thanks to a urine test kit at home, I spotted her high glucose and ketones, and we managed to receive a diagnosis before she entered Diabetic ketoacidosis.

We were sent to the Royal Aberdeen Childrens Hospital and as it was a Friday, we stayed in over the weekend until the diabetes team returned to work on the following Monday. During this time, similar to all families given a Type 1 diagnosis, we were left to digest all the information about how to care for a child with this condition - including injections, carb counting, hypoglycemia, and the long term complications. All families comment of how steep the learning curve is during the beginning, which sadly is unavoidable, as all the information is necessary and sometimes complex. Families also talk of the stages of a grief a parent or caregiver can experience after such a diagnosis; losing the carefree life of childhood, the pain of having to inject your child potentially against their will, the trauma of serious hypoglycemia or the deep anxiety that comes with potential complications further down the line.

These experiences are, sadly, unavoidable - however, at no point during our admission did I feel emotionally supported during this very difficult time. I was on no occasion offered any psychological help despite the fact I was clearly and deeply upset and overwhelmed. My daughter was often served her hot meal of the evening, and left to watch it go cold because there were no nurses available to administer insulin for quite some time.   This was deeply upsetting for both my child and myself.

When eventually visited by Consultants, we were introduced to all the facts of our diagnosis which was appreciated, but once again, were met with little to no compassion for how deeply traumatizing this experience was for us. This is something which has continued during our 3 monthly diabetic clinic appointments. It seems to me very little training is dedicated to the emotional aspects of living with this condition and the physical consequences of poor mental health. I feel this is particularly worrisome as, being a parent of a Type 1 child and participating in many support groups, I have seen first hand how the initial experience at diagnosis often influences the emotional well-being of the family for many weeks, months or even years afterwards.

Type 1 diabetes is a condition which requires intensive management and can be very difficult to adjust to for both suffers and caregivers alike. At no point did I feel emotionally supported by the team, we were never reassured in any way, my child was never spoken to by anyone except nurses when the time came to inject etc, and I felt lack of staff was largely to blame for the reason my child began her new way of life eating cold meals. The diagnosis itself is traumatizing, and the lack of empathy displayed by staff and complete lack of emotional support resources in place, sets families up for difficulty from the very start.

I know RACH has a large caseload of pediatric diabetic patients, and I also believe that investing more resources into giving caregivers the confidence and support they desperately need from the beginning could ensure that the same patients are not so reliant on the clearly stretched resources afterwards for guidance in managing the condition. Being confident and emotionally well is very important when dealing with a chronic condition which requires intensive management, and the value of emotional support given at diagnosis cannot be underestimated in my opinion.  

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kathryn Auchnie, Clinical Nurse Manager, Childrens Division, NHS Grampian 4 years ago
We are preparing to make a change
Kathryn Auchnie
Clinical Nurse Manager, Childrens Division,
NHS Grampian
Submitted on 12/07/2019 at 17:33
Published on Care Opinion on 15/07/2019 at 08:52


picture of Kathryn Auchnie

Dear Nckr 66

Thank you for leaving this feedback. I am so sorry that neither you or your daughter felt emotionally supported through this really difficult time. I completely agree with you that the emotional aspect of this condition has a huge impact, and we absolutely need to get that right for families.

We have already started a programme of refresher training with all the staff in the medical unit around diabetes and will make sure in addition to the practical aspects that their is also a focus on the emotional impact too..

The diabetic team also meets on a regular basis and they have been made aware of this care opinion and will discuss as a team and reflect on how we can ensure other families feel supported in every way.

We would welcome your input and suggestions you may have for what may have helped you as a family through this difficult time and you can e-mail Caroline Reid, clinical nurse manager - carolinereid@nhs.net or feed these back to the diabetes team at your next appointment

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k