This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Very Disappointing"

About: Royal Hallamshire Hospital / Ophthalmology

I visited the emergency eye clinic in June 2019.

After waiting over 2 hours I was eventually seen by a clincian who did a pressure check. Was told that the pressure was raised in my right eye, which was strange as the problem I had was with my left eye. Was then sent back to the waiting area to wait again to be seen by a doctor.

After a further half an hour was seen by another clinician who made no mention of the raised pressure in my eye. I have a history of uveitis in my left eye, the last episode being 5 years ago, but the clinician didnt seem to listen to what I was saying & did not have my notes which would have given the information. He just dismissed me & said it was a viral infection. After having the same symptoms before I now expect to have to seek further advice as I know these symptoms will not resolve themselves. Overall, not a good experience, after a very long wait, I felt quite upset when I left.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust 4 years ago
Deborah Hopkinson
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust
Submitted on 24/06/2019 at 12:11
Published on Care Opinion at 14:23


I am sorry to hear of your poor experience of the Ophthalmology department and that after a long wait you left feeling upset. This is certainly not the impression we wish to give our service users.

If you wish to provide more information we can look into this incident. You can do this by contacting our Patient Services Team by email at pst.sth.nhs.uk or by phoning the team on telephone number 0114 271 1976.

Kind regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k