This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Hard to get Dr phone chat, email contact would..."

About: Garston Medical Centre

Reception are mostly kind and helpful. Phoning is difficult, often hard to get through especially difficult for the 2.30-3.30 discuss with Dr slot. Often have to discuss results or even to get them so then have to book appointment.When I have more than one issue as takes maybe 2 wks to book to see Dr, one Dr did not like it.

Said after 3 things (book a test needed as previously booked never came through, need a referral for check , been asked to have tests so wanted to query) then Dr said hoped that was the last thing!

So then have booked 2 more appointmnets as have more than one health issue. And what if Dr needs to know various things to get better diagnosis and care?? Email contact would be faster and save time for patient, wiating and Dr. Especially if simple, like I need a blood test, give reason, be given form to book. Currently got letter to contact Dr, failed to get through on phone, (2 days)made appointment, 2 wks,then had to book bloods with nurse 10 days, then result and need new appointment to see Dr to discuss!

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Garston Medical Centre 4 years ago
Garston Medical Centre
Submitted on 06/08/2019 at 16:47
Published on nhs.uk at 17:06


Thank you for yor feedback.

We are aware that sometimes it is difficult to contact the surgery as we can be very busy. As such the doctors do need to ensure that everyone has the ability to access the care. there are many ways to access care either face to face contact which can be booked in advance, more acutely on a day to day basis or as an Urgent Sit and Wait appointment for some matters. We recommend that patients sign up for on line booking as these can assist in avoiding the queuing on the telephones.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k