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No communication

Posted By Smanurse

"No communication"

About: Western Infirmary/Gartnavel General / Urology

(as a service user),

I've been under urology for 7 months now. I've had constant issues including as a young female getting sent to a prostate clinic... to being told 4 different diagnosis' from a MRI. I've tried to speak to people from the service, all I got was excuses. 

When I made a complaint asking just for answers and a second opinion, I got an apology and put on yet another waiting list to see someone. Still yet to have my consultant apology for all the stress and anxiety I've experienced, and still have no answers to what is actually going on with me.

Don't know how to go forward anymore. It's 1 step forward, 2 steps backwards at this point.

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Responses

Response from Julie Craik, Patient Experience Public Involvement Manager, Patient Experience Team, NHSGGC 4 years ago
Julie Craik
Patient Experience Public Involvement Manager, Patient Experience Team,
NHSGGC

Submitted on 07/06/2019 at 11:18
Published on Care Opinion at 11:18

Dear Smanurse

Firstly, thank you for taking the time to post your feedback. I am sorry to hear about the difficulties you have experienced and as a result you feel angry and abandoned. We want all our patients to feel they have been communicated with clearly and I apologise if you feel this has not happened in your case.

I will ensure that your post is shared with the relevant department who may wish to contact you in order to investigate this further.

Kind regards

Julie

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Response from Julie Craik, Patient Experience Public Involvement Manager, Patient Experience Team, NHSGGC 4 years ago
Julie Craik
Patient Experience Public Involvement Manager, Patient Experience Team,
NHSGGC

Submitted on 07/06/2019 at 13:21
Published on Care Opinion at 13:21

Dear Smanurse

Further to my post above, I wondered if you could contact me at julie.craik@nhs.net with your details if you would be happy for me to share these with the service in order for them to look into this further.

Kind regards

Julie

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