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Care Opinion

Unhappy with appointment system

Posted By janefk7

"Unhappy with appointment system"

About: Forth Valley Royal Hospital / Renal unit

(as the patient),

App for renal clinic, arrived at 9. 20 with requested full bladder and specimen only to be informed there was no clinic today, seems some one sent me the wrong letter and I was the 4TH person today in the same position. complained to manager, lots of excuses which do not help as following knee surgery I have mobility issues and required a round taxi trip costing 40 pounds. a couple of points spring to mind, I received app by mail, I confirmed app, how do I believe any future app are in fact real appointments. Out of pocket unhappy patient.

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Responses

Response from Elaine Kettings, Chief Nurse, Falkirk Health & Social Care Partnership 4 years ago
Elaine Kettings
Chief Nurse,
Falkirk Health & Social Care Partnership

Submitted on 05/06/2019 at 16:43
Published on Care Opinion at 16:43

Good afternoon and thanks for sharing your experience with us, we are really disappointed that you have had such a negative experience at the clinic. To enable us to provide you with further support could you please contact the patient relations office at NHS Forth Valley on 01324 566660?

Kind regards

Elaine

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