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"Podiatry Fleetwood"

I have been attending the podiatry clinic for over a year as I have had ingrowing toe nails, the service I normally receive by the podiatrist has been exceptional in the pass, when I arrived for my appointment today, I couldn't help overhearing the staff discussing their problems at work, bitching about other members of staff and also how difficult my procedure was going to be today and how they don't particularly like do little toes and complaining that they had to do 4 for my toe nails. The door was left open so I could hear everything that the staff were saying. When I went in to the room I did confront the staff and told them that maybe next time they should shut the door if the are going to discuss a patient, I had said that if they didn't want to do the surgery then I would re book my appointment with someone else, I didn't particularly want the surgery again however it needed to be done, it made me feel uncomfortable and did explain this to them, they tried to justify that the second time of having my toes nails may not work but it came across like an excuse, I then explained to them that I have had secondary nail surgery on another toe and it worked. They did apologise however I don't think it was acceptable and was dissatisfied that the podiatrist couldn't do the surgery for one reason or another. I don't want to hear staff moaning about their job while I am waiting in the waiting area. I am dreading going back for my appointments.

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Responses

Response from Eleanor Walsh, Head of Patient Experience, Blackpool Teaching Hospitals NHS Foundation Trust 4 years ago
Eleanor Walsh
Head of Patient Experience,
Blackpool Teaching Hospitals NHS Foundation Trust
Submitted on 07/06/2019 at 09:11
Published on Care Opinion at 09:11


picture of Eleanor Walsh

I am sorry to hear about your experience at our podiatry clinic in Fleetwood. This is not the standard we would expect of our staff and I can appreciate how uncomfortable this must have made you feel. I have raised this with the Head of Therapies who oversees podiatry and he will be speaking to the team members about this matter, reminding them of the importance of upholding patient confidentiality and professionalism at all times.

It would be helpful if you could contact my team bfwh.patientexperience@nhs.net to give me some further details about yourself so I can offer some reassurance about future appointments and ensure that this surgery takes place.

Kind regards

Eleanor

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