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"This kind of care and dedication inspires such faith"

About: University Hospital Monklands / Care of the Elderly (Wards 14,20,22)

(as a service user),

My uncle was admitted to ward 20 last week in what turned out to be his last days of life. As a family we were prepared for this and agreed with medical staff to discontinue treatment, bring him home and make his last days as comfortable as possible. 

Staff Nurse Marie was on duty every day my uncle was there and I cannot express strongly enough our gratitude as a family for firstly her efforts to get him home, then, when this could not be achieved in time, she ensured he was made comfortable with the medication he needed and communicated with us continually throughout.

This kind of care and dedication inspires such faith and trust in a family at a time like this. She is a credit to the profession and certainly an asset to the organisation. Thanks also to ACE  nurse Agnes and Dr Jo for their input to my uncle's care

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Responses

Response from Yvonne Fielder, Service Manager, Care of the Elderly, University Hospital Monklands, NHS Lanarkshire 4 years ago
Yvonne Fielder
Service Manager, Care of the Elderly, University Hospital Monklands,
NHS Lanarkshire
Submitted on 05/06/2019 at 08:24
Published on Care Opinion at 12:26


picture of Yvonne Fielder

Dear Angiemul

Please accept my sincere condolences at what must be a difficult time for you and your family.

Many thanks for providing this feedback for the ward 20 team. It is good to hear about the efforts to get your Uncle to his own home and that when this could not be achieved he was made comfortable in hospital. I will ensure that your generous feedback is shared directly with Staff Nurse Marie and with the wider ward 20 team.


Many thanks and my best wishes to you and your family.

Kind regards

Yvonne

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