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"The best possible experience"

About: Addenbrooke's Hospital / Urology

I was a patient from 23 - 24 May 2019 for the HoLEP procedure in Urology. As such I dealt with several departments, from the Day Surgery Unit, Surgical prep, post-op, ward care and the Discharge lounge. I can say with complete honesty that every single member of staff I encountered, from doctors to interns, were nothing less than kind, helpful, friendly and willing to do whatever it took for my experience to be as good as possible. Their efforts on my behalf really made my stay in their care an enjoyable event, even when I was scared, concerned or in discomfort. I wish I could remember everyone I interacted with and thank them personally, but even the names I can recall would just be the tip of the iceberg. I cannot express my gratitude enough for their tireless efforts on behalf of myself and the patients around me. I simply could not have been in better hands, and my biggest regret is that I cannot adequately express my thanks as much as they deserve. I can only speak as to my own experience of course, but they made a difficult point in my life so much less of a burden by their tireless efforts to help me. Thank you to everyone I met; I only hope you all realize how much of a positive impact you make on the lives of so many.

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Responses

Response from Addenbrooke's Hospital 4 years ago
Addenbrooke's Hospital
Submitted on 21/06/2019 at 09:58
Published on nhs.uk at 11:06


Thank you for taking the time to express your words of gratitude for the care you received when you were admitted to Addenbrooke's Hospital. It is very pleasing to hear that you felt you were treated with such kindness and professionalism. Your positive feedback will be passed to the teams, and will be much appreciated.

Thank you again - and we hope that you are fully recovered from your procedure.

Patient Advice and Liaison Service

pals@addenbrookes.nhs.uk

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