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"The whole thing was a breeze"

About: The Royal Victoria Infirmary / Paediatric surgery

(as a parent/guardian),

My son underwent a paediatric surgical procedure at the GNCH, Newcastle in mid May 2019. I would like to express my sincere gratitude to Mr. Lall and the team. My son is 7 years old and he was made so comfortable and prepared so well for the procedure and this positive experience I feel has reduced the pain and morbidity associated with the procedure. The Paediatric Day Case - Ward 8B - are so welcoming and Yvette is a fantastic nurse. She loves her job and has vast amounts of experience. She doesn't work on auto-pilot mode and has a unique approach to every child. She made my son so comfortable and he settled in very nicely in the Anaesthetic room, thanks to the pre-op preparation by Yvette. I immensely appreciate her help and I am sure she will go a long way. Dr. Ireland, the paediatric Anaesthetist made the whole thing a breeze and my son has told his whole class about the vanilla cream on his hands and ice cream up his arm he beeps at count of 3 every time his friends ask about his magician. Mr. Lall's expertise is unmatched and the post recovery was smooth. Many Thanks

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Responses

Response from The Royal Victoria Infirmary 4 years ago
The Royal Victoria Infirmary
Submitted on 03/06/2019 at 09:31
Published on nhs.uk at 11:07


Thank you for taking the time to leave your feedback regarding your son’s care at Children’s Services, RVI. We are very pleased to hear that he was prepared for his procedure and staff were able to make him feel comfortable and at ease leading up to his operation. It is also encouraging to hear that the operation was a breeze and the post recovery was smooth. We have forwarded to the directorate concerned, who will share with the staff involved and we know will appreciate your feedback and wish your son a speedy recovery.

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