This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Croydon University Hospital X-ray"

About: Croydon University Hospital / Accident and emergency

(as a service user),

I recently attended the new A& E department at Croydon with my partner who had twisted her ankle. We were very impressed with the modern and spacious A& E department which is a great improvement. The staff throughout the visit were great, despite it being busy. We were surprised when we went just up the corridor at the contrast with the X-ray department which was like a 3rd world country.

The room she had the X-ray in had holes and stains in the ceiling and ancient equipment which seemed to be held together with bits of tape. They still seemed to be processing films which I haven't seen done in donkey's years -I've attended multiple appointments at other hospitals with elderly parents in recent years. The machines looked really hard for the staff to move, who were doing their best with what they had to work with. I'm amazed that that such an important part of the service could be so neglected and that people could be expected to be treated and to have to work in such an environment. This did take the shine off an otherwise pleasant visit to Croydon A& E.   I hope that you will address this soon. My partner has to go to fracture clinic next week- I hope the X-ray facilities are better there!

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sarah Pritchard, Senior Quality Lead, Croydon Health Services NHS Trust 4 years ago
Sarah Pritchard
Senior Quality Lead,
Croydon Health Services NHS Trust
Submitted on 18/10/2019 at 09:25
Published on Care Opinion at 09:25


Sorry for the delay in replying.

Thank you for your positive feedback regarding A&E.

I am sorry that the rest of your visit resulted in a poor experience - this is not the service that we aim to offer our patients.

If you would like us to investigate this further - please contact the Patient Advice and Liaison Service ( PALS) so that this can be investigated further.

Our PALS office may be contacted by telephone on 020 8401 3210 or by email at ch-tr.pals@nhs.net.

The office is open during the week from 9.30am to 4:00pm

Thank you for bringing this to our attention and I look forward to receiving further communication from you.

Kind Regards

Sarah Pritchard, Senior Quality Lead, Patient Experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k