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"Fabulous people, fabulous care"

About: Coathill Hospital / Old age psychiatry University Hospital Monklands / Care of the Elderly (Wards 14,20,22)

(as a relative),

Following a stroke and a week in Ward 21, Monklands Hospital being cared for by great nurses, my mother was transferred to Glenmore Unit, Coathill Hospital for rehab. Apprehensive about the transfer to Coathill, we were reassured by Pauline, staff nurse in Ward 21 that Glenmore Unit would provide the excellent care my mother required at this time in her recovery, and we have not been disappointed! 

We were kept informed of the transfer and were able to meet her on transfer. My mother was welcomed by two cheery nurses - Margaret Anne and Tracey. Before long, the staff nurses Patricia popped in to welcome us and explain how the Ward operates - visiting hours etc. We felt reassured and welcomed as a family.
All staff across all services in Glenmore Unit provide excellent care, with male nurses, David and Colin demonstrating a respectful attitude while dealing with personal care. Staff are attentive, caring, supportive and while patient centred are also family orientated. Their humour and positive attitude around the ward is a welcome thing in what can sometimes be stressful, difficult times for patients and families. My mother comments positively about each and every member of the medical team when they pass by her bed. All in all, a positive experience where teamwork is not only visible but tangible - something that makes the care ‘work like clockwork’. Fabulous people! Fabulous care!
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Responses

Response from Yvonne Fielder, Service Manager, Care of the Elderly, University Hospital Monklands, NHS Lanarkshire 4 years ago
Yvonne Fielder
Service Manager, Care of the Elderly, University Hospital Monklands,
NHS Lanarkshire
Submitted on 31/05/2019 at 17:29
Published on Care Opinion on 01/06/2019 at 07:33


picture of Yvonne Fielder

Dear Lunden

Many thanks for taking the time to provide feedback and I hope that your Mum is recovering well. I am delighted to hear that you are finding the experience positive and the teams in Ward 21 and in Glenmore Ward will be delighted to know that they are providing a positive experience for the whole family.

I will ensure that your feedback is passed directly to them.

Many thanks again.

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