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"Fantastic kind brilliant experience"

About: Lincoln County Hospital / Paediatrics

Daughter was admitted due to a fractured arm and soon on arrival we was made to feel welcome and settled. Both myself and my daughter was shown her bed space and the toy room and parents tea coffee room. Due to time of the evening we was unable to use toy room until morning but due to WiFi on the ward this was no pain as we watched TV and movies in bed. Nurses and staff all kept us in the loop when making decisions and when we called for pain relief they responded promptly and administered when possible. We was supported to the theatres when my daughter had to be operated on and was called by the ward when the operation was complete I felt involved in her care and informed every step of the way. Everyone made us feel welcome and was there every step of the way. My daughter especially loved the toy room were she was given lots of arts and crafts to do supported by both myself and a kind member of staff who happy got her some arty bits to use. Discharge was easy and simple and on exit we was made to of felt welcome on the ward I'd definitely recommend anyone who needs to use the ward do so as it's been fantastic for us on the two occasions we've used it.

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Responses

Response from Sharon Birkin, Junior sister, Rainforest ward, United Lincolnshire Hospitals NHS Trust 4 years ago
Sharon Birkin
Junior sister, Rainforest ward,
United Lincolnshire Hospitals NHS Trust
Submitted on 03/06/2019 at 16:28
Published on Care Opinion at 16:28


Hi

Thanks for taking the time to share your great story with us about your recent stay on our ward. We’re delighted to hear you had such a positive experience and that your daughter has made a speedy recovery.

It sounds like she was very brave. It’s always wonderful to hear that patients would recommend our service - thank you. We look forward to sharing your story with the rest of the team.

Very best wishes

Sharon and Laura

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