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"Accusations and rude doctors"

About: Crosshouse Hospital / General Medicine

(as the patient),

I was admitted with stomach pains a few times and no one seemed to understand why. The last time I was admitted the pains were really bad I was sweating couldn't concentrate. Next morning the consultant came round and asked me all the usual questions. They offered a x-ray to have a look. As the day went on the pains were coming and going and getting stronger like waves. And the nurse administered morphine which is the first time if had it for these pains, I was able to sleep to which had been the first in a while. (This had been going on for months)

At the evening rounds the doctor came in and said they couldn't find anything and asked further questions. The nurse had said I was given morphine and was able to sleep. The doctor's face changed and looked angry. They then proceeded to raise their voice accusing me of wasting a hospital bed and suggesting I was here for a quick fix all the while this attitude and temper was getting to me stressing me out and the pains came back I was in agony while they continued all the while the assistants and nurses let the doctor carry on. At this point they finished and I was in tears and agony. They suggested I get out their ward as soon as I could.

I messaged my parents and sister who came and collected me. They told me to sign out that night. I got dressed and saw the other ladies in the ward who said it was disgusting the way I was spoken to. My sister spoke to the staff or sister told her she was making an official complaint. Both my parents had to help me out the hospital bent over in agony and tears. Turns out I got bloods redone and diagnosed diabetic and the pains were sugar dumps so when I was told all tests came back clear was somehow wrong. Absolutely disgusted by the staff and attitude and hope no one else goes through that hell.

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Responses

Response from David McCrone, Assistant General Manager, Medical Specialties, NHS Ayrshire and Arran 4 years ago
David McCrone
Assistant General Manager, Medical Specialties,
NHS Ayrshire and Arran

Specialties. Dermatology, Neurology, Respiratory, Gastroenterology, Infec. Diseases, Renal, Cardiology and Endocrinolgy

Submitted on 28/05/2019 at 16:37
Published on Care Opinion at 16:54


I'm very sorry to hear that this was your experience when you attended University Hospital Crosshouse. I'd be happy to look into this matter further if you want to contact me.

email. David.McCrone@aapct.scot.nhs.uk

telephone. 01563 826732.

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