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Missing results and long waits for answers.

Posted By AB19

"Missing results and long waits for answers."

About: Golden Jubilee National Hospital

(as the patient),

I was sent to the Golden Jubilee for an MRI. And after chasing my doctor for results, it was brought to my attention the Golden Jubilee lost my notes! 

After 2 months, I've still not received my results, as the consultant has not verified my letter to be sent out.

This means I have been without treatment for over a month, for a condition that's gotten worse over time. I'm extremely upset with how the NHS is being run, and leaving patients in the dark when they need results.

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Responses

Response from Paula McPhail, Feedback and Legal Co-ordinator, Clinical Governance, NHS Golden Jubilee 4 years ago
Paula McPhail
Feedback and Legal Co-ordinator, Clinical Governance,
NHS Golden Jubilee

Submitted on 23/05/2019 at 14:31
Published on Care Opinion at 18:29

Dear AB19,

Thank you for taking the time to post on Care Opinion regarding your MRI results and lost notes. To allow us to investigate this further I require your full name and date of birth. I would be pleased if you could contact me on 0141 951 5951 or feedback@gjnh.scot.nhs.uk to allow me to look into this for you.

Regards

Paula

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Update posted by AB19 (the patient)

Hi Paula

Thanks for the response. I shall give you a call tomorrow.

Kind regards

Response from Paula McPhail, Feedback and Legal Co-ordinator, Clinical Governance, NHS Golden Jubilee 4 years ago
Paula McPhail
Feedback and Legal Co-ordinator, Clinical Governance,
NHS Golden Jubilee

Submitted on 24/05/2019 at 13:15
Published on Care Opinion at 13:15

Dear AB19,

Thank you for reply. My hours of work are Monday – Friday 9-5pm, if that helps you at all.

Regards

Paula

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