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"Receptionist"

About: Royal Albert Edward Infirmary / Accident and emergency

went to Wigan hospital yesterday because the 111 team said I needed to be assessed. When I git there I was greater by a snotty receptionist who tepreated me like something she had tried in. I asked how long it would take to be seen and she said there are other sicker people then you in this hospital you will be seen when you are seen. I was going in to talk to the raid team and that's what I get greated with. So in the end I cancled my appointment with the raid team and walked out. I could have been seriously ill for all she knew and was treated like that. I can't fault hoe nice most of the paramedics are and how good the raid team have been with me it's the attitude form that receptionist that let the hospital down.

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Responses

Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust 4 years ago
Susan Heighway
Patient Relations / PALS Manager , Patient Relations / PALS,
Wrightington, Wigan and Leigh NHS Foundation Trust
Submitted on 07/10/2019 at 16:09
Published on Care Opinion at 16:09


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