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"Awful Neuro Unit, Rude Surgeons and lack of..."

About: St George's Hospital (Tooting) / Neurosurgery

I was referred into StG by my GP after being diagnosed with a severe disc bulge. I was then given an appointment for in 3 months time for an initial consult. at this point i was on bed rest as i was unable to walk. After then coming in to see this surgeon in November he "forgot" to put me on the waiting list for surgery. It wasn't until i made a general complaint to the CEO that i was given a surgery date in February for a further 4 months down the line. Absolutely shocked at the lack of care and empathy from the team. Surgeons are far too busy with their private clinic to put in time here creating 4 month waiting list.

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Responses

Response from St George's Hospital (Tooting) 4 years ago
St George's Hospital (Tooting)
Submitted on 15/05/2019 at 12:24
Published on nhs.uk at 13:06


Dear Sir/Madam,

Thank you for taking the time to post feedback about your experience at St George's Hospital.

I am sorry that your patient experience was negative. We do value your comments and will ensure the manager of the service will be sent on your feedback regarding both the communication and escalation you had experienced with the service responding to the scheduling of your surgery. If you do wish to speak to us further please contact PALS on 02087 725 2453.

Kind Regards

Elaine Bucknor

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