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"Cared for with expertise and genuine caring"

About: Aberdeen Royal Infirmary / Critical Care Aberdeen Royal Infirmary / Major Trauma Centre

(as a service user),

Thank you so much to the amazing team in NHS Grampian ITU. My elderly mother in-law was involved in an RTC suffering multiple injuries and was cared for in ITU for 5 nights. The staff were fantastic and we couldn’t have asked for better partnership working. As a family we were welcomed, fully informed and invited to be involved in decision making. 

My mother in-law was cared for with expertise, compassion and genuine caring. 

The atmosphere in the unit was of calm organisation, even in busier spells. Staff seemed to respect and support each other and leadership was evident. 

We were so lucky to have such an amazing team providing care in the most critical of times. Thank you. 

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Responses

Response from Helen Paddon, Nurse Manager, Critical Care, NHS Grampian 4 years ago
Helen Paddon
Nurse Manager, Critical Care,
NHS Grampian
Submitted on 19/05/2019 at 18:34
Published on Care Opinion on 20/05/2019 at 11:48


picture of Helen Paddon

Dear Caring matters, thank you so much for taking the time to share your story with us on care opinion.

Your feedback is very much appreciated and the ICU team will be absolutely delighted that you had such a positive experience.

Our team strive to deliver excellence in care and to have this acknowledged in your comments will be lovely for the staff to see.

Best Wishes, Helen Paddon

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