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"It's fine just have some more pills!"

About: Cape Road Surgery

I have been suffering from an unknown debilitating illness since I had glandular fever last year and instead of checking to see if there was anything wrong with me I just got chucked pills that treated the symptoms but actually did nothing to help me. The also gave me two prescriptions that shouldn't be mixed almost giving me a stomach ulcer and landing me in a and e. They ignored my repetitive tonsilitis and refused to take them out until again I ended up in hospital having the antibiotics stopped working, I had the infection at least 8 times in six months and I couldn't get rid of it; the hospital took over and removed my tonsils. They also seem to lose and misplace prescriptions constantly often sending mine to a little pharmacy in Guilford (a place I have never been) and not allowing me my contraceptive pill because they had no record of it even though I've been taking it for 2 years. When we asked the receptionist what was going on the best she had for us was "If it helps you're not alone" If you ask me that's worse you are messing with peoples health and lives here. Just ridiculous.

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Responses

Response from Cape Road Surgery 5 years ago
Cape Road Surgery
Submitted on 13/08/2018 at 15:36
Published on nhs.uk on 09/05/2019 at 12:55


Thank you for your feedback, we are very sorry to hear about your recent experience at our practice. As you will see we also have received many positive reviews from patients happy with the service we provide.

As your comments are anonymous, I can't investigate the problems you have been having fully. If you would like us to investigate these issues and respond to you fully please call the practice and ask to speak to the Operations Manager where we can respond to the points raised above.

Please feel free to call us on 01926 293711 if you have any further questions or queries

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