"absolutely unacceptable"

About: Queen Charlotte's Hospital / Maternity

Day 5 (of life) midwife appointment. They refused to come to our house (which I had never heard of before) so we had to trek in to QC in the pouring rain for a completely routine check up. All 3 of us soaked. No one seemed to know anything about us when we arrived. It pains me to write a stinking review, especially as the midwives were professional and pleasant and other staff went out of their way to help us out. But, really, day 5 check ups in hospital? What's that about? Go somewhere else for your kids.

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Story from nhs.uk


Response from Queen Charlotte's Hospital

Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for the experience you had at Queen Charlottes Hospital. We would really like to speak to you and be able to look into this further. In the meantime I have forwarded your posting to the service managers for the Maternity Service.

Patient Advice and Liaison Service (PALS) can be contacted on either 0203 313 0088 or email imperial.pals@nhs.net

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