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An everyday visit to GP as I thought

Posted By Pastyman

"An everyday visit to GP as I thought"

About: Basildon University Hospital / General medicine Broomfield Hospital / Cardiology East Of England Ambulance Service NHS Trust / Emergency ambulance Little Waltham & Gt Notley Surgery

(as a service user),

Had an appointment with GP at Notley Green, Braintree. Had lack of breath and fatigue on exertion. Organised ECG with nurse within 15 minutes. GP phoned rapid response cardio and chest clinic but no appointments so spoke to medic on A&E.

Reviewed ECG, prepared letter and told me to go to hospital. Triaged to Resus and wired up to 12 lead monitor. Saw 2 consultants and had superb care from drs and nursing staff. Blue light transfer to Essex Cardio centre by East of England ambulance service. Admitted to HDU at Basildon. Echo undertaken by Registrar and treatment plan formulated.  Saw consultant before 8am next morning and pacemaker fitted at 4pm. Monitored and visited by consultants and released from hospital at 12 noon - everything completed in under 48 hours!

I cannot speak highly enough of the calm and reassuring professional staff that dealt with me from GP to Ambulance service and Essex Cardio Centre. This was the NHS at its very best and my care was unsurpassable.

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Responses

Response from Marian Burgess, Patient Experience Lead, East Of England Ambulance Service NHS Trust 4 years ago
Marian Burgess
Patient Experience Lead,
East Of England Ambulance Service NHS Trust

Submitted on 13/05/2019 at 17:40
Published on Care Opinion on 14/05/2019 at 10:45

Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email eoeasnt.feedback@nhs.net with the date and location the crew attended to so that we can trace the staff involved. Could you please quote MB04 to enable me to link this feedback with your email.

Thank you again for your kind words of appreciation.

I hope you are making a good recovery.

Kind regards


Marian Burgess

Patient Experience Lead

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Response from Basildon University Hospital 4 years ago
Basildon University Hospital

Submitted on 11/06/2019 at 12:20
Published on nhs.uk at 13:06

We are always grateful when patients take the time to express their appreciation and were glad to read that you were happy with the care and treatment you received in the Cardiothoracic Centre at Basildon Hospital.

Our staff do a difficult job with skill and professionalism to ensure patients receive the best experience possible.

Your comments have been shared with the senior team to ensure all staff involved in your care are made aware of your kind words.

May I thank you once again for your kind words and wish you all the best for your future good health.

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Response from Little Waltham & Gt Notley Surgery 4 years ago
Little Waltham & Gt Notley Surgery

Submitted on 03/09/2019 at 10:51
Published on nhs.uk at 11:06

Thank you for your comments. I am glad that you were happy with the service you received

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