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Thank you for your help and compassion

Posted By Megan20

"Thank you for your help and compassion"

About: Royal Infirmary of Edinburgh at Little France / Trauma and Orthopaedics

(as the patient),

I would just like to thank Geoff  - OPD 6 - of the Edinburgh Royal Infirmary for his support in his speedy attention to an injury which had been causing me severe pain for at least seven months before I was referred to him. The pain killers which I had been taking, prescribed by the doctors, were making no difference. On my first visit Geoff arranged an MRI scan on my knee the same day he saw me and through this it was discovered I had a torn cartlidge - X-rays had not shown up the problem.   Geoff gave me a steroid injection into my knee the following week as I was going on holiday and  I went back to see him on my return from holiday. Although a torn cartlidge does not repair itself and I may still have a slight discomfort around the knee area at least I know what the problem is and am aware of what to do and not to do and with the correct exercises, which I have been given by Helen of the NHS, I can tone up the muscles around the knee area. Geoff, thanks once again for your help, compassion, understanding and your pleasant professional manner.

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 4 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 13/05/2019 at 09:09
Published on Care Opinion at 09:09

Dear Megan20

Thank you very much for sharing your feedback with us following your recent appointment with Geoff in the Trauma / Orthopaedic out-patient department. I was sorry to read of your pain that you were experiencing and that the pain killers had not been helping.

I was pleased that Geoff was able to arrange for an MRI scan on your knee that identified you had a torn cartilage. It must have been reassuring that he was able to give you a steroid injection and I hope that meant you were able to enjoy on holiday. I hope that you are continuing with your exercises to help tone the muscles around the knee area.

I have shared your lovely feedback with the team who I am sure will be delighted to read your kind words.

Thank you again for sharing your feedback with us.

Kind regards

Jeannette

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