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"Day Surgery in Endoscopy"

About: East and North Hertfordshire NHS Trust

I had sinus surgery & nasal polyps removed under day surgery. I found the staff professional, courteous & warm. The anesthetist who saw me before my OP was just lovely. She explained everything in detail & I felt safe & reassured in her hands.

The surgeon spoke to me before the OP to make sure I understood everything that was happening & to see if I had any questions or queries. After I came round, the nursing staff were equally as caring & lovely. Also, a mention for the kind lister volunteer who made me a coffee & toast after my surgery, which was much needed. The anesthetist popped back to see me after the OP to check on me & have a quick chat. The ward was spotlessly clean. All in all, I felt very well looked after, at a time when you can feel very vulnerable. A big thank you to all involved, your care & professionalism was top-notch.

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Responses

Response from East and North Hertfordshire NHS Trust 4 years ago
East and North Hertfordshire NHS Trust
Submitted on 02/05/2019 at 09:30
Published on nhs.uk at 10:07


Thank you very much for getting in touch and we're pleased to hear that you had an excellent experience at the Lister. We'll make sure your feedback is passed on to our day surgery team.

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