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"Daughter in pain"

About: Accident & Emergency / Children's A&E

(as a parent/guardian),

I wanted to share my recent experience of crosshouse (as a parent, not a nurse).

My daughter fell whilst doing handstand. We took her to a/e, she was x-rayed and we were told that she might have a fracture but they weren't sure. Given a sling and an appointment for later in the week. I was quite happy with this, the rest of the story is coming.  

She (and mum and dad) hardly slept because she was in so much pain, so I phoned to see if we could get her seen at the paediatric trauma clinic the next morning, we could. Took her to see Dr Moulds who spoke to my daughter, asking her questions and telling her what the x-ray showed. I was very impressed and loved her manner. She explained things well and suggested a cast. My daughter was so much more settled.  

I want to say thanks to everyone. I know a broken arm isn't a big deal. I've been a qualified nurse for 22 years (and proud to have been in NHS A&A all that time) but that knowledge goes out the window when it's your own. Thanks for all the care especially on what was a very busy clinic afternoon.

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Responses

Response from Claire Gilroy, Specialty Doctor, Emergency Department, University Hospital Crosshouse, NHS Ayrshire and Arran 4 years ago
Claire Gilroy
Specialty Doctor, Emergency Department, University Hospital Crosshouse,
NHS Ayrshire and Arran

Emergency

Submitted on 02/05/2019 at 10:19
Published on Care Opinion at 10:19


picture of Claire Gilroy

Dear Nonamck,

Thank you so much for taking the time to provide us with feedback. When your child hurts themselves it is always a big deal. I am sorry that she was in so much pain following discharge but I am glad you felt enabled to contact us to get a sooner appointment and that the cast is helping her pain.

Dr Moulds will be delighted to hear that you loved her manner and that your daughter is much more settled. I hope she is back to performing handstands in the near future! I will share this with Dr Moulds and the wider EM Team at our morning huddle. We have had a very busy few weeks so this will really help boost team morale. Thank you!

Claire

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