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Overall rating great apart from car parking

Story from nhs.uk

"Overall rating great apart from car parking"

About: Royal Oldham Hospital / Trauma and orthopaedics

In to A&E following a fall for a fractured hip and then moved for operation.

Superb staff (from ambulance crew, Doctors to cleaners), clean and comfortable ward (Orthopedic Ward 7) and food OK.

Cup of tea worst ever tasted.

Biggest problem was car parking.

For visitors, even with a disabled badge, it could take over 1 hour to find a spot.

Even the staff complained bitterly about car parking.

Just wish they could use the expensive car parking money to organise better parking facilities.

Leaving hospital was interesting - my husband wanted some help to get me to his car but told by staff on duty that they were not allowed to help since I was using a car.

My husband (80yr old) had to collect an ancient wheelchair from the corridor, wheel me to the lift (first two not working), and then man handle me by himself into the car. He has had a recent stroke and using a crutch for balance so you can imaging the problems. Pity they have closed nearby hospitals creating overcrowded and overloaded A&E departments at the few remaining hospitals in the area.

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Responses

Response from Royal Oldham Hospital 4 years ago
Royal Oldham Hospital

Submitted on 14/05/2019 at 08:54
Published on nhs.uk at 11:06

Thank you for your comments

The staff at the Royal Oldham Hospital A & E and Ward 7 will be pleased to learn that you were happy with your treatment and care you received on your visit, however we are sorry to hear of the problems you encountered when parking.

Demand for parking at the hospital does often exceed supply, particularly as our Emergency Department has also become busier in recent months.

We have already sought to expand the provision of patient and visitor parking in Car Park 1 opposite the Main Entrance, but are also looking to make further improvements in the future; including the development of a ‘meet and greet’ service to assist those with mobility needs and resolve some of the issues you have outlined.

Thanks again for your feedback as we will use it to support our bid for this.

Should you remain dissatisfied and wish to discuss your experience further, please contact the Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 604 5897, or email pals@pat.nhs.uk quoting that you have been advised to do so via NHS Website, and they will do their best to address your concerns.

Kind regards

The Patient Experience Team.

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