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Excellent cardiology care.

Posted By Girl with Heart

"Excellent cardiology care."

About: Raigmore Hospital / Cardiology

(as the patient),

Last week, I needed to have a heart monitor implanted in my chest and I want to say Thank You to Claudia, who was delightful, took time to explain the procedure, allay my concerns and carried out the procedure gently, quickly, painlessly and successfully.

She was ably assisted by Sharon and between them, they made it the least distressing procedure I have ever had.

It makes Such a difference when one is treated as a person and when someone takes the time to explain what is going to happen and Listens to your queries.

Claudia's other great skill is that she managed to give me - someone who blacks out regularly at the sight of a needle - an anaesthetic, without me even feeling it.

She was excellent on the day and has since been approachable and helpful, when I needed to call with a query. 

I have been at the cardiology unit several times in the last year and I would like to thank everyone, from making appointments to carrying out tests/procedures, for being so friendly, efficient and helpful. Thank you.

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator , Clinical Governance, NHS Highland 4 years ago
Sylvia Fraser
Clinical Governance Facilitator , Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 29/04/2019 at 14:31
Published on Care Opinion at 16:59

picture of Sylvia Fraser

Dear Girl with Heart

Many thanks for your lovely message confirming your positive experience with NHS Highland's Cardiology Team.

I am delighted that you found this process efficient, painless and positive. It can be an anxious time for patients when attending clinics for procedures however I am pleased that the ladies were able to allay any fears and you may have had.

I have passed your kind words onto the whole team and they are delighted to receive such a lovely message.

Once again many thanks

Yours sincerely

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Girl with Heart (the patient)

Dear Sylvia,thank you for your response. I am delighted you passed on my sentiments to the people involved. Good people should receive plaudits.

I had previously heard some negative comments about Raigmore, but I can say that in All the departments I have had to visit in the last few years, I have been treated with respect. Equally importantly, from the moment I have walked through whichever zone door, people have been helpful and friendly.

Claudia, however, was exceptional and deserves special mention.

Thank you, Elaine

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