Well I don't know what to say, feedback is there to help people make a choice about the service.
The management seem to be too busy to deal with complaints. A badly run service due to some staff dealing with patients. If the complaints and service team would like to know how bad it is why don't they try telephoning this service on the number that we get and see how bad it really is. Rather they ask me to contact them ?
It's the only way complaints will see how badly it operates. Maybe the people that commission this service need to take a look at all the feedback, better still try and telephone. One really bad service in the NHS which does a great job - it's a shame health minds Harlow does not in my view.
"Complaints service"
About: West Essex Iapt West Essex Iapt Harlow CM18 7BL
Posted by columbahk33 (as ),
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See more responses from Mary Stephenson
Update posted by columbahk33 (the patient) 4 years ago
See more responses from Mary Stephenson