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"Workshop quality"

About: WestMARC (Glasgow) / Bioengineering clinic

(as a service user),

As an amputee I often go to Westmarc for adjustments to  my prosthetic limb, physiotherapy and other support. I have been treated excellently by my prosthetist and the health care team.

However, I'm quite shocked at the lack of care from the people in the workshop. I know they are very busy, I have been a witness to this whilst waiting for work on my prosthetic leg, even so a recent visit left me feeling quite upset.

I wanted to see if they could make my limb look a bit better cosmetically as I wanted to be able to wear skirts and dresses with more confidence. When they returned the limb to me it looked dreadful, there were holes in the stocking covering. When I phoned the prosthetist they were very apologetic at having just done a quick job without actually looking at how it looked. They should have stripped all the outer layers and reapplied new layers but this was not done. 

I think the quality from the workshop could and should be vastly improved.

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Responses

Response from Heather Richardson, Interim General Manager, Emergency & Acute Medicine, NHS Greater Glasgow & Clyde 4 years ago
Heather Richardson
Interim General Manager, Emergency & Acute Medicine,
NHS Greater Glasgow & Clyde
Submitted on 24/04/2019 at 09:05
Published on Care Opinion at 10:59


Dear doradopf57,

Thank you very much for posting your feedback here on Care opinion.

I am sorry that you have felt the need to post this and I would ask that you contact me to further discuss the above issue in more detail. I am hoping that this will support the service/ team to fully investigate and resolve this issue for you but also understand if there is anything further that we can do to enhance the service overall.

Please feel free to contact me on 0300 790 0129 or via email at Heather.Richardson2@ggc.scot.nhs.uk

Kind regards

Heather Richardson

Operational Services manager

WestMARC

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