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About: The Surgery (Barretts Grove)

PROS: Reception staff are helpful. Loads of up to date information and leaflets are contained within the surgery. If urgent treatment required appointments are available on the same day. If really ugrent and no appointments are available the surgery is part of the IHUB service (though they will rarely tell you that). CONS: One doctor really is a most unhelpful GP and I would actively discourage people to have a consultation with him. He does not take issues seriously, would much rather sit back and wait to see how health issues unfold, all the while nonsensing your claims of illness or ascribing your symptoms to trivial causes. Categorically do not have an appointment with him. Also appointments are very difficult to get at this surgery, most likely due to how small it is.

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Responses

Response from The Surgery (Barretts Grove) 4 years ago
The Surgery (Barretts Grove)
Submitted on 07/06/2019 at 11:15
Published on nhs.uk at 12:06


Thank you for your valuable feedback. I am sorry to hear about your dissatisfaction with the service provided.

Whilst different GPs certainly have different consultation styles, it is disappointing to hear that you felt that a particular Dr at the practice was not taking your concerns seriously.

I can reassure you that all GPs working at the practice do listen and take in patients concerns.

I can confirm that your feedback will be discussed at a practice meeting to reflect on and improve the service provided.

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